terms

Terms and Conditions

Amendments to these Terms & Conditions

We may update these Terms & Conditions from time to time, including during the provision of the Services, without your prior consent. These Terms & Conditions and any future variations will be published on our website, www.virtuella.info by way of public notice to all current and prospective Clients, associates, and viewers. Based on such publication, you shall be deemed to have agreed to these Terms & Conditions and all such variations.

We advise you to check this page regularly to ensure you are happy with any changes to these Terms and Conditions.

1. Introduction

1.1 Welcome to Virtuella the “Website”. These terms and conditions, the “Terms” govern your use of the Website and the services provided by Virtuella, operated by Ella Elliott, a sole trader registered in the UK. By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1.2 Definitions

(a) Client – “Client”: Any person, company, or organisation that enters into an agreement with Virtuella for the provision of recruitment and staffing services.

(b) Services- “Services”: The recruitment, placement, and supply of virtual assistant associates (“Associates”) to Clients by Virtuella.

2. Services

2.1 Virtuella provides virtual assistant services (the “Services”) to clients, including but not limited to administrative support, customer service, and other related tasks. The specific scope of Services will be detailed in a separate service agreement between Virtuella and the client.

2.2 Virtuella provides recruitment services, including the identification and placement of virtual assistants with clients. Virtuella operates as an employment business as defined under the Employment Agencies Act 1973 and the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

3. Use of the Website

3.1 You must be at least 18 years old to use our Services

3.2 You agree to use the Website and Services only for lawful purposes and in accordance with these Terms.

3.3 You must not use the Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website.

4. Client Responsibilities

4.1 The client agrees to provide accurate, complete, and up-to-date information as required for the provision of Services.

4.2 The client shall ensure that all materials provided to Virtuella do not infringe the intellectual property rights of any third party

4.3 The client is responsible for ensuring the confidentiality of their account information and for any activity that occurs under their account.

5. Associate Responsibilities

5.1 Associates must provide accurate information in their applications, be available for work assignments as scheduled, and adhere to the procedures and policies set forth by Virtuella.

6. Equal Opportunities

6.1 Virtuella is committed to providing equal opportunities for all candidates and clients, without discrimination based on race, gender, age, disability, or any other protected characteristic.

7. Fees and Payment

7.1 The fees for Services shall be as agreed between Virtuella and the client in the service agreement.

7.2 Payment terms, including invoicing and due dates, will be outlined in the service agreement.

7.3 Late payments may incur additional charges as specified in the service agreement.

8. Confidentiality

8.1 Virtuella will keep all information provided by clients and candidates confidential.

8.2 Both parties agree to keep confidential all information obtained from the other party that is marked as confidential or can reasonably be considered confidential.

8.3 Confidential information shall not be disclosed to any third party without the prior written consent of the other party, except as required by law.

9. Intellectual Property

9.1 All intellectual property rights in materials created by Virtuella in the course of providing the Services shall remain the property of Virtuella unless otherwise agreed in writing.

9.2 The client grants Virtuella a non-exclusive, royalty-free license to use any materials provided by the client for the purposes of providing the Services.

10. Liability Limitations

10.1 Virtuella’s total liability to the client for any claim arising out of or in connection with the provision of the Services shall be limited to the total fees paid by the client to Virtuella in the three (3) months preceding the date the claim arose.

10.2 Virtuella shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with the provision of the Services.

11. Indemnification

11.1 The client agrees to indemnify, defend, and hold harmless Virtuella, its employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses arising out of or in connection with the client’s use of the Services, breach of these Terms, or violation of any applicable law.

11.2 Virtuella agrees to indemnify, defend, and hold harmless the client from and against any and all claims, liabilities, damages, losses, costs, and expenses arising out of or in connection with Virtuella’s gross negligence or willful misconduct in providing the Services.

12. Termination

12.1 Either party may terminate the service agreement within the agreed notice time period presented in writing to the other party.

12.2 Virtuella may terminate or suspend the client’s access to the Website and Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if the client breaches these Terms.

13. Governing Law

13.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

14.1 Virtuella reserves the right to modify these Terms at any time. Any changes will be posted on the Website and will become effective immediately upon posting. Your continued use of the Website and Services after any such changes constitutes your acceptance of the new Terms.

15. Data Protection and Privacy

15.1 Virtuella is committed to protecting your privacy. Please review our Privacy Policy https://virtuella.info/privacy/ to understand our practices regarding the collection, use, and protection of your personal data.

15.2 By using the Website and Services, you consent to the collection and use of your data as described in the Privacy Policy.

16. Cookies Policy

16.1 Our Website uses cookies to enhance your browsing experience. Please review our Cookies Policy https://virtuella.info/cookie-policy/ to learn more about how we use cookies and how you can manage your cookie preferences.

17. User-Generated Content

17.1 If the Website allows users to post content, you agree that you will not post any content that is unlawful, defamatory, offensive, or infringes on the rights of any third party.

17.2 Virtuella reserves the right to remove any user-generated content that violates these Terms

18. Third-Party Links

18.1 The Website may contain links to third-party websites. Virtuella is not responsible for the content or practices of these websites. Accessing these links is at your own risk.

19. Dispute Resolution

19.1 Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through good faith negotiations between the parties.

19.2 If the dispute cannot be resolved through negotiations, the parties agree to consider mediation or another alternative dispute resolution method before resorting to litigation.

20. Contact Information

For any questions about these Terms, please contact Ella Elliott at:

Email: ella@virtuella.info