Executive & business admin
Inbox and diary management, meeting prep, minutes, travel, expenses and the daily admin that quietly fills your week.
For businesses
A VA agency that makes outsourcing simple.
Virtuella is a UK virtual assistant agency built by a recruiter. No directories, no guesswork — we interview, vet and match you with a VA who fits your business, all while making the process seamless and stress-free.
- Retainer
- £30/hr
- Ad-hoc
- £35/hr
- Matching
- Bespoke
Why an agency
One VA leaves and you're not left stranded.
- · Cover when your VA is away
- · Specialists for one-off work
- · Scale hours up or down
- · Contracts and vetting handled
What we take off your plate
Support across the whole business.
Recruitment support
Candidate sourcing admin, screening, interview scheduling, candidate care and onboarding paperwork.
Systems & operations
CRM tidying, spreadsheets, process documentation, light automation and keeping your tools talking to each other.
Customer & inbox care
First-line replies, ticket triage, follow-ups and making sure nobody waits three days for an answer.
Marketing & content admin
Scheduling posts, newsletter formatting, repurposing content and keeping your calendar full without the panic.
Personal assistance
Research, bookings, gifting, life admin — the things that free up your headspace as much as your calendar.
How it works
From first call to fully supported.
- 01
Discovery call
A free call to understand your business, your bottlenecks and the support you actually need.
- 02
We shortlist
Using my recruitment background, I select a small number of VAs whose skills, experience and working style genuinely fit your business.
- 03
You meet them
You meet the shortlisted VAs and decide who feels right. There's no pressure — if the fit isn't there, we go again.
- 04
Onboard & settle in
Once you've chosen your VA, we handle contracts, onboarding and the first 30 days of check-ins so the relationship starts properly.
Pricing
Clear rates, no hidden fees.
Every rate is fully inclusive. No agency mark-up revealed later, no software surcharges, no minimum-term lock-in.
No commitment
Ad-hoc
£35/hr
Perfect for project work, overflow or a busy season. Book hours as and when you need them.
- Pay as you go
- No minimum hours
- Ideal for one-off projects
Most popular
Monthly retainer
£30/hr
A set block of hours each month with a dedicated VA who learns your business properly.
- Dedicated VA
- Priority availability
- Rolls into a real working relationship
- From 10 hours per month
From our bench
Matched VA
Bespoke
We source, vet and place a specialist VA from our network. The hourly rate depends on the VA's level of expertise and experience, and is quoted as one fully-inclusive rate — no hidden fees.
- Specialist skill matching
- Fully-inclusive hourly rate
- Replacement guarantee
- 30 days of check-ins
Who we work best with
A great fit looks like this.
We'd rather be honest up front than sell you support you don't need. If you recognise yourself below, there's a very good chance we'll work brilliantly together.
You're our people if…
- SMEs, solopreneurs and busy people who want reliable support — whether that's a few hours or a regular block
- People who are ready to actually delegate and trust someone else with the detail
- Nice people who value warmth, clear communication and a genuine working relationship
- Anyone who cares about professionalism and confidentiality with their clients' data
Probably not a fit if…
- Looking purely for the cheapest hourly rate available
- Needing someone on call around the clock, instantly, every day
- Not sure yet what you'd hand over — let's have a call first and work that out together
Our vetting
Every VA on our bench has been properly interviewed.
Four years of recruitment taught me that a polished CV means very little. I interview every VA myself — assessing how they communicate, whether they're genuinely reliable, and whether they'll actually suit the business they're supporting.
- A full interview with an experienced recruiter
- Skills and experience checked, not just claimed
- References requested — taken up if you'd like them
- Reliability and professionalism assessed
- Working style and communication matched to your business
- Confidentiality agreements as standard
- Ongoing quality check-ins after placement
Let's find you the right VA.
Book a free 20-minute discovery call and we'll tell you honestly what kind of support your business needs — and how many hours it really takes.